Customer Service

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Insured Shipping Worldwide

Each creation is made to order by the Maison's Florentine workshop in approximately 45 working days from order confirmation; certain kinds of craftsmanship may require longer, as indicated on the relevant product page. You will be informed when your creation is shipped and will receive tracking references at the time of dispatch. Every shipment is entrusted to DHL Express and insured until delivery, worldwide, and requires the recipient's signature.

Duties & Taxes

For the destinations indicated as "duties and taxes included" in our Shipping Policy — including the United States, Canada, the United Kingdom, the European Union, Switzerland and Japan — the price shown on the Site is final: no duty, import tax or additional charge will be requested upon delivery. For all other destinations, any duties and import taxes applied by the country of destination are borne by the recipient. Full details are available in the Shipping Policy.

Returns

Every creation is made to order — crafted individually in the metal, gemstones and size you select, and, where requested, with a personal engraving. For this reason, orders cannot be canceled once confirmed, and all sales are final on made-to-order creations. For consumers in the European Union, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized, pursuant to Article 59(c) of the Italian Consumer Code. Your rights under the legal guarantee of conformity remain unaffected. Full details are available in the Terms and Conditions of Sale.

Defects

Should your creation arrive damaged, or should you believe it presents a lack of conformity, please contact the Maison at info@torrini1369.com, indicating your order number and attaching photographs of the details. We will examine the creation and, where a lack of conformity is established, apply the remedies provided by law. Slight artisanal variations and the natural characteristics of the gemstones, disclosed before purchase, do not constitute a defect.

Payment

Payment is due in full at the time of the order, through the methods available at checkout: payment cards (Visa, Mastercard, American Express, Cartes Bancaires, Postepay), PayPal and bank transfer. Payments are processed through secure, certified payment providers over an encrypted connection; the Maison does not store your complete card details.