Customer Service
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SHIPPING & RETURNS
Crafted Upon Request
The Maison does not keep creations in stock. Each piece is crafted one by one in Florence, upon your order, in the configuration and size you select — generally within approximately 45 working days from order confirmation. Certain pieces require longer crafting times, as indicated on the relevant product page. The estimated delivery date is shown on each product page once you select your size or length.
Given the entirely handcrafted nature of each creation, the Maison may extend this term by up to 10 additional working days, keeping you informed. Should the crafting time be significantly exceeded, the Maison will notify you of the new expected term. You will be informed when your creation is shipped and will receive tracking references at the time of dispatch.
Insured Worldwide Shipping
The Maison ships worldwide. Every shipment is entrusted to DHL Express and insured until delivery.
Delivery requires the recipient's signature — a requirement that cannot be removed or modified, as it protects your creation until it is in your hands. Should the package present any anomaly upon delivery, please note it with the courier and contact the Maison promptly at info@torrini1369.com.
Duties & Taxes
For deliveries to the following destinations, the price shown on the Site is final. Duties and import taxes are included, and no additional charge will be requested upon delivery:
United States, Canada, United Kingdom, European Union (all member states), Switzerland, Norway, Australia, Japan, South Korea, Singapore, Hong Kong, Taiwan, United Arab Emirates, Saudi Arabia.
For all other destinations, any duties, import taxes, and customs charges applied by the destination country are the responsibility of the recipient and are collected by the carrier or local customs authority upon delivery.
Certain destinations — including Brazil and China — apply particularly high import charges: we invite you to review the applicable charges before ordering, and the Maison remains at your disposal to identify the most suitable solution together.
Returns
Every Torrini 1369 creation is brought into being for the person who orders it: crafted individually, in the metal, gemstones, and size you select, and — where requested — with a personal engraving.
For this reason, orders cannot be canceled once confirmed, and all sales are final on made-to-order creations.
For consumers in the European Union, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized, pursuant to Article 59(c) of the Italian Consumer Code, implementing Directive 2011/83/EU. This does not affect your rights under the legal guarantee of conformity, described under Warranty & Care.
Choosing Your Size
Size and length are production specifications: your creation is made in the measurement confirmed at the time of order and, by the nature of its craftsmanship, cannot be resized afterwards.
We invite you to verify your selection with the greatest care before ordering. Our size guide and a complimentary pre-purchase consultation are at your disposal — the Maison will be glad to guide you toward the correct measurement. Should the size received prove unsuitable, the Maison remains available to review possible solutions, considered individually.
Questions Before You Order
For any question regarding a specific destination, import charges, or delivery, you may reach the Maison before placing your order — by email at info@torrini1369.com, by phone at +39 055 2302401, through the live chat on the Site, or on WhatsApp at +39 346 663 8472.
WARRANTY & CARE
The Torrini 1369 Certificate of Origin
Every creation is accompanied by the Torrini 1369 Certificate of Origin, documenting its configuration and its realization by the Maison.
The Certificate attests to the origin and making of your creation; it is not an appraisal and does not constitute a valuation of its economic worth.
Legal Guarantee of Conformity
Consumers benefit from the legal guarantee of conformity provided by applicable consumer law. To report a suspected lack of conformity, contact the Maison at info@torrini1369.com or +39 055 2302401, indicating your order number and attaching photographs. The Maison will examine the creation and, where a lack of conformity is established, apply the remedies provided by law.
Each creation is handcrafted and set with natural gemstones: the finished piece may present slight variations in the workmanship and in the characteristics of the stones. These variations, declared before purchase, attest to the authenticity of the hand and the uniqueness of the material, and do not constitute a defect.
The legal guarantee likewise does not cover normal wear, accidental damage, or damage resulting from improper use or from work carried out by third parties.
Caring for Your Creation
A few simple attentions preserve a jewel across time.
Store your creation in its Torrini 1369 case, separately from other jewelry, to protect surfaces and settings. Put it on after applying perfume and cosmetics, and remove it before swimming, sport, household tasks, and sleep: chlorine and household chemicals can affect precious metals and certain gemstones.
At home, clean gently with lukewarm water, a drop of mild soap, and a soft brush, then dry with a soft cloth. We advise against ultrasonic cleaners for pieces set with colored gemstones: certain natural gems, such as emeralds, call for particular care. For anything beyond gentle cleaning, entrust your creation to the Maison.
Care at the Atelier
The Maison remains at your disposal over time for the care of your creation. Professional cleaning is offered with the compliments of the Maison; any further intervention is assessed individually and quoted before proceeding.
Write to info@torrini1369.com, reach us through the live chat or on WhatsApp at +39 346 663 8472, or visit the atelier in Piazza del Duomo, Florence.
AFTER-SALES SERVICE
A Relationship That Continues
A Torrini 1369 creation is made to be worn, kept, and handed down. The delivery of your jewel is not the end of our work: it is the beginning of a relationship that the Maison intends to honor across time — and, when the moment comes, across generations.
Services of the Maison
Over the years, your creation may benefit from the attentions of the atelier.
Professional cleaning, restoring the full light of metal and gemstones, is offered with the compliments of the Maison. Verification of prongs and settings ensures each stone remains securely held. After years of wear, the Maison can examine the piece and advise on any care it may require; any intervention beyond cleaning is assessed individually and quoted before proceeding.
To arrange a service, write to info@torrini1369.com, call +39 055 2302401, or reach us through the live chat or on WhatsApp at +39 346 663 8472, indicating your order number or Certificate of Origin. The Maison will guide you through the most suitable arrangements — at the atelier in Florence or, for clients abroad, through insured shipping organized together.
At the Atelier in Florence
Should your travels bring you to Florence, the Maison will be glad to welcome you in Piazza del Duomo. A visit is also the occasion to have your creation examined in person, or simply to see the atelier where it was made.
You may request an appointment by writing to info@torrini1369.com.
Assistance at a Distance
For clients in the United States and worldwide, the Maison provides the same attention at a distance: photographs and a conversation are often sufficient for an initial assessment, after which the Maison will advise on the appropriate next step.
Speak with the Maison whenever a question arises — about care, wear, or the story of your jewel.