TERMS AND CONDITIONS OF SALE

Article 1 — The Seller

1.1 The website torrini1369.com (the "Site") is operated by Torrini 1369 s.r.l., with registered office at Piazza del Duomo 12/R, 50122 Florence, Italy — VAT No. IT 06111170483, Florence Companies Register (REA FI-601401), share capital €10,000.00 fully paid up, certified email (PEC) torrini1369@pec.it (the "Maison" or the "Seller").

1.2 For any inquiry regarding an order or these Terms, the Client may contact the Maison at info@torrini1369.com or by phone at +39 055 2302401.

Article 2 — Definitions

2.1 "Client": the natural or legal person placing an order through the Site.

2.2 "Consumer": a Client who is a natural person acting for purposes outside any business, commercial, craft, or professional activity, within the meaning of the Italian Consumer Code (Legislative Decree No. 206 of September 6, 2005).

2.3 "Creation": any jewel offered on the Site, made to order by the Maison in the configuration selected by the Client.

2.4 "Terms": these Terms and Conditions of Sale, in the version in force on the date of the order.

Article 3 — Scope and acceptance

3.1 These Terms govern all sales concluded through the Site between the Maison and the Client.

3.2 The Terms are made available to the Client, in a form that can be viewed and printed, on every page of the Site and through a visible link in the cart and at checkout. Before proceeding to payment, the Client expressly confirms — by means of a mandatory checkbox in the cart — that they have read and accepted these Terms and Conditions of Sale and that the Creation will be made in the configuration and size they have indicated. This confirmation is recorded together with the order. The accepted Terms are also referenced in the order confirmation email.

3.3 Sales to Clients purchasing in the course of a business, commercial, or professional activity (including any purchase for which a VAT number or company invoice is requested) are governed by Article 15; the provisions reserved for Consumers do not apply to such purchases.

Article 4 — Creations made to order

4.1 No stock held. The Maison does not keep Creations in stock. Each Creation is made individually, upon the Client's order, in the configuration and — where applicable — in the size or length selected by the Client, by the Maison's Florentine workshop.

4.2 Configuration. For each model, the Client selects the metal (18kt gold or 950/000 platinum) and the gemstones (rubies, sapphires, emeralds, and/or diamonds, depending on the model) from the configurations indicated on the product page. Each model is made exclusively in the configurations offered, one by one, upon order.

4.3 Size and length. All Creations, with the exception of earrings, require the selection of a size or length, which constitutes a production specification: the Creation is made for the Client in the size indicated at the time of the order. If the desired size does not appear among those offered on the product page, the Client may request it by contacting the Maison before placing the order: where technically feasible, the Creation will be produced in the agreed size, documented in writing, which constitutes for all purposes an individual production specification. A size guide and a pre-purchase consultation service are available to assist the Client in choosing the correct size. The Client is invited to verify the selected size with the utmost care before ordering: once made, the Creation does not allow subsequent size alterations (see Article 13.2).

4.4 Complimentary engraving. A personal engraving is offered free of charge on all models, within the maximum length provided for each category: 10 characters for rings, 5 characters for earrings, bracelets, pendants, and necklaces. The engraving finds its place within the workmanship, which pauses to accommodate it, as stated on the product page before purchase. The Maison reserves the right to decline, with notice to the Client, engraving texts that are offensive, unlawful, or infringe the rights of third parties; in such a case, the Client may indicate an alternative text or forgo the engraving.

4.5 Images and artisanal character. The images on the Site illustrate a sample of the selected configuration. Each Creation is made entirely by hand and employs natural gemstones: the finished piece may present slight variations in the workmanship and in the characteristics of the stones, which attest to its artisanal authenticity and the uniqueness of the material. Such variations, disclosed in these Terms and on each product page, do not constitute a lack of conformity (see Article 12).

Article 5 — Ordering procedure and conclusion of the contract

5.1 An order placed by the Client through the Site constitutes a purchase proposal, governed by these Terms.

5.2 The contract is concluded upon the Maison sending the order confirmation email, which states: the Creation ordered, its configuration, the selected size or length, any engraving text, the price inclusive of applicable taxes, the estimated crafting time, the confirmation that dedicated production has commenced, and — for Consumers — the information notice on the right of withdrawal and its exclusion pursuant to Article 10.

5.3 The Client is responsible for the accuracy of the information entered at the time of the order, including size, configuration, and engraving text, which are summarized before payment.

5.4 The Maison reserves the right not to accept an order, giving prompt notice to the Client, where: (a) the payment details cannot be verified or there is a well-founded suspicion of fraud; (b) delivery to the indicated destination is not possible or is not permitted under applicable law; (c) the material necessary for the making of the Creation becomes unavailable. In such cases, any amount already paid will be refunded in full using the same payment method used by the Client.

5.5 If, after the conclusion of the contract, the making of the Creation proves impossible — due to the unavailability of gemstones meeting the Maison's quality standards, unforeseeable circumstances, or force majeure — the Maison will promptly inform the Client and, where possible, propose an alternative solution, such as a different gemstone selection or a new crafting timeline. In the absence of an agreement, or if the making remains impossible, the order will be cancelled and any amount paid will be refunded in full using the same payment method, at no further cost to the Client.

5.6 Before production begins, the Maison and the Client may agree on a refinement of the order specifications — such as adding or modifying the engraving text, or confirming a detail of the configuration or size — documented by the Client's written confirmation. In such a case, the specifications so defined replace the original ones for all purposes of these Terms, and the crafting time runs pursuant to Article 8.1.

Article 6 — Prices

6.1 All prices displayed on the Site are expressed in euros (€) and inclusive of applicable taxes.

6.2 For deliveries to the destinations indicated as "duties and import taxes included" in the Shipping Policy, the displayed price is final: no duty, import tax, or additional charge will be requested from the Client upon delivery. For all other destinations, any duties and import taxes are borne by the Client, as detailed in the Shipping Policy.

6.3 The price applicable to the order is the price published on the Site at the time the order is placed.

6.4 In the event of a manifest error in the published price, recognizable as such in relation to the value of the Creation, the Maison reserves the right to cancel the order, giving prompt notice to the Client and refunding in full any amount paid.

Article 7 — Payment

7.1 Payment is due in full at the time of the order, through the methods made available at checkout: payment cards (Visa, Mastercard, American Express, Cartes Bancaires, Postepay), PayPal, and bank transfer. In the case of payment by bank transfer, the order is deemed finalized upon the Maison's receipt of the funds, from which the crafting time under Article 8.1 also begins to run.

7.2 Payments are processed through secure, certified payment service providers. The Maison does not store the Client's complete payment card details.

Article 8 — Crafting times and delivery

8.1 Each Creation is made to order in approximately 45 working days, running from the order confirmation (or, in the event of a change to the specifications agreed pursuant to Article 5.6, from the Client's written confirmation of the final specifications). Certain workmanships may require longer times, as indicated on the relevant product page.

8.2 The crafting time reflects the nature of a workmanship carried out one piece at a time: the Maison will inform the Client when the Creation is shipped and will provide tracking references at the time of dispatch.

8.3 The delivery conditions, insured shipping, and the list of destinations served are set out in the Shipping Policy, which forms an integral part of these Terms.

8.4 Should the indicated crafting time be significantly exceeded, the Maison will inform the Client, communicating the new expected timeline. The rights granted to Consumers by applicable law in the event of delayed delivery remain unaffected.

8.5 The risk of loss of or damage to the Creation passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the Creation. Every shipment is insured until delivery, as provided in the Shipping Policy.

Article 9 — Destinations

9.1 The Maison ships worldwide, under the conditions set out in the Shipping Policy in force at the time of the order, which distinguishes destinations with duties and import taxes included from all other destinations.

9.2 For any question regarding a specific destination — including applicable import charges — the Client may contact the Maison before ordering: we will be pleased to provide the information available.

Article 10 — Right of withdrawal (Consumers in the European Union)

10.1 Pursuant to Article 59(c) of the Italian Consumer Code (implementing Directive 2011/83/EU), the right of withdrawal is excluded for contracts for the supply of goods made to the consumer's specifications or clearly personalized.

10.2 Each Creation is produced individually, upon the Client's order, in the configuration and size selected by the Client and, where requested, with a personal engraving. The Client is informed of this before purchase, on each product page and at checkout. Accordingly, the right of withdrawal is excluded for Creations made to order pursuant to Article 4; the exclusion is confirmed in the order confirmation email.

10.3 Earrings. Earrings are likewise made individually upon the Client's order, in the metal and gemstone configuration selected by the Client and, where requested, with a personal engraving; as they are not kept in stock, they are produced exclusively following the order. The exclusion of the right of withdrawal under Article 10.2 therefore applies to this category as well. Where the order includes a personal engraving, the Creation is clearly personalized for all purposes of Article 59(c) of the Italian Consumer Code.

10.4 Nothing in this Article limits the rights of Consumers arising from the legal guarantee of conformity (Article 12).

Article 11 — International orders (outside the European Union)

11.1 All sales are final on made-to-order pieces. As each Creation is produced individually upon the Client's order, orders may not be cancelled by the Client and Creations may not be returned, without prejudice to any mandatory rules applicable to the Client. The Maison's right of cancellation remains reserved solely in the cases provided for in Articles 5.4 and 5.5.

11.2 Article 13 (care and assistance) applies to all Clients, wherever resident.

Article 12 — Legal guarantee of conformity

12.1 Consumers benefit from the legal guarantee of conformity provided for by Articles 128 et seq. of the Italian Consumer Code, within the terms and limits established by the applicable legislation.

12.2 To report an alleged lack of conformity, the Client may contact the Maison at info@torrini1369.com or by phone at +39 055 2302401, indicating the order number and attaching photographic documentation. The Maison will examine the Creation and, where a lack of conformity is established, will apply the remedies provided by law.

12.3 The slight artisanal variations and the natural characteristics of the gemstones described in Article 4.5, disclosed before purchase, do not constitute a lack of conformity. The legal guarantee likewise does not cover normal wear, accidental damage, or damage resulting from improper use or from work carried out by third parties.

12.4 Purchases governed by Article 15 (professional Clients) are subject to the guarantee regime of the Italian Civil Code (Articles 1490 et seq.).

Article 13 — Care and assistance

13.1 Each Creation is accompanied by the Torrini 1369 Certificate of Origin, documenting its configuration and its making by the Maison. The Certificate is not an appraisal and does not constitute a valuation of the Creation's economic value.

13.2 Each Creation is made in the size indicated by the Client at the time of the order and, owing to the nature of its workmanship, does not allow subsequent size alterations. For this reason, the Client is invited to verify the size or length with the utmost care before ordering, making use of the size guide and the pre-purchase consultation referred to in Article 4.3. Should the received size prove unsuitable, the Maison remains available to the Client to consider, on a case-by-case basis, the possible solutions — such as an exchange or atelier credit — which remain at the Maison's discretion and do not constitute a contractual obligation.

13.3 The Maison remains available to the Client over time for the care of the Creation — professional cleaning, inspection of the prongs and stones — as part of its after-sales assistance.

Article 14 — Intellectual property

14.1 The Torrini 1369 name and trademark, and the content, photographs, texts, and designs published on the Site, are the exclusive property of the Maison or its licensors and may not be reproduced or used without prior written authorization. Further provisions are contained in the Site's Terms of Use.

Article 15 — Professional Clients

15.1 Purchases made in the course of a business, commercial, craft, or professional activity are governed by these Terms insofar as compatible and, for all matters reserved for Consumers (including withdrawal and the legal guarantee of conformity), by the Italian Civil Code.

Article 16 — Personal data

16.1 Personal data is processed in accordance with the Privacy Policy published on the Site, which forms an integral part of these Terms to the extent of its subject matter.

Article 17 — Governing law, jurisdiction, and dispute resolution

17.1 These Terms are governed by Italian law, without prejudice to any more favorable mandatory provisions applicable to the Consumer under the law of the country of the Consumer's habitual residence.

17.2 For disputes with Consumers resident in Italy, the courts of the Consumer's place of residence or domicile have jurisdiction. For all other disputes, the courts of Florence have exclusive jurisdiction.

17.3 In the event of a dispute, the Consumer may have recourse to the alternative dispute resolution (ADR) procedures provided for by the applicable legislation. Information on the competent bodies is available by contacting the Maison at info@torrini1369.com.

17.4 The invalidity or ineffectiveness of any individual clause of these Terms does not affect the validity of the remaining clauses, which remain fully effective.

Article 18 — Amendments and versions

18.1 The Maison may amend these Terms at any time. Each order is governed by the version of the Terms in force and published on the Site on the date of the order. Each published version bears a version number and date; previous versions are archived by the Maison together with their period of validity.

SHIPPING POLICY

Last updated: August 19, 2026

This Shipping Policy forms an integral part of the Terms and Conditions of Sale of torrini1369.com (Article 8.3) and applies to all orders placed through the Site.

1. Destinations

The Maison ships worldwide. For any question regarding a specific destination, the Client may contact the Maison at info@torrini1369.com before placing an order.

2. Duties and import taxes

Destinations with duties and import taxes included. For deliveries to the following destinations, the price displayed on the Site is final: duties and import taxes are included, and no additional charge will be requested from the Client upon delivery:

Australia, Canada, the European Union (all member states), Hong Kong, Japan, Norway, Saudi Arabia, Singapore, South Korea, Switzerland, Taiwan, the United Arab Emirates, the United Kingdom, and the United States.

All other destinations. For deliveries to destinations not listed above, any duties, import taxes, and customs charges applied by the destination country are borne by the Client and are collected by the carrier or the local customs authority upon delivery.

Certain destinations — including Brazil and China — apply particularly high duties and import taxes: for these countries, the Maison invites the Client to carefully consider the applicable charges before ordering and remains available to identify the most suitable solution together.

3. Crafting and dispatch

Each Creation is made to order in approximately 45 working days from the order confirmation; certain workmanships may require longer times, as indicated on the relevant product page (Terms, Article 8.1). Given the entirely artisanal nature of each Creation, the Maison reserves the right to extend this timeline by up to 10 additional working days, keeping the Client informed. The Maison will inform the Client when the Creation is shipped and will provide tracking references at the time of dispatch.

4. Insured shipping

Every shipment is insured until delivery. The risk of loss of or damage to the Creation passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the Creation (Terms, Article 8.5).

5. Delivery

Shipments are entrusted to DHL Express, worldwide. Delivery times are indicated on the product page.

A signature is required upon delivery: the Creation is handed over exclusively against the recipient's signature, and this requirement cannot be removed or modified.

Should the package present any anomalies at the time of delivery, the Client is invited to report them to the carrier and to promptly contact the Maison at info@torrini1369.com.

6. Contact

For any question regarding shipping or delivery, the Client may contact the Maison at info@torrini1369.com or by phone at +39 055 2302401.